Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 15, 2024
Quick Summary
- • We collect information to provide better service and process your orders
- • We never sell your personal information to third parties
- • We use industry-standard security measures to protect your data
- • You can request to access, update, or delete your information at any time
- • We comply with Vietnamese privacy laws and international standards
Information We Collect
Personal Information
When you create an account, make a purchase, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
Automatic Information
We automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages visited, and referring website.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic.
How We Use Your Information
Order Processing
We use your information to process orders, arrange shipping, handle payments, and provide customer support.
Communication
We may send you order confirmations, shipping updates, promotional emails (with your consent), and important account information.
Website Improvement
We analyze usage data to improve our website functionality, user experience, and product offerings.
Information Sharing
Service Providers
We share information with trusted third-party service providers who help us operate our business, such as payment processors, shipping companies, and email service providers.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure the safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Data Security
Protection Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Payment Security
We use secure payment processing services and do not store complete credit card information on our servers.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
Access & Portability
You have the right to request a copy of the personal information we hold about you.
Correction
You can request that we correct any inaccurate or incomplete personal information.
Deletion
You can request that we delete your personal information, subject to certain legal obligations.
Opt-out
You can unsubscribe from marketing communications at any time.
Cookies Policy
Essential Cookies
Required for the website to function properly, such as shopping cart functionality and secure checkout.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to show you relevant advertisements and measure the effectiveness of our marketing campaigns.
Third-Party Services
Payment Processing
We use secure third-party payment processors that comply with PCI DSS standards.
Shipping Partners
We share shipping information with delivery partners to fulfill your orders.
Analytics
We use Google Analytics to understand website usage and improve our services.
Email Services
We use email service providers to send transactional and marketing emails.
International Data Transfers
Some of our service providers may be located outside of Vietnam. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.
We only work with service providers who demonstrate adequate levels of data protection and who are contractually bound to protect your information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions about this privacy policy, need to exercise your rights, or have concerns about how we handle your personal information, please contact us:
privacy@h2aquatics.com
Phone
+84 (28) 1234-5678
Address
Ho Chi Minh City, Vietnam
Response Time
Within 30 days of your request