Terms of Service
Please read these terms carefully before using our website or services.
Last updated: January 15, 2024
Agreement to Terms
By accessing and using H2 Aquatics website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Definitions
"Company" (referred to as "we", "us", or "our")
Refers to H2 Aquatics, a company registered in Vietnam.
"Service"
Refers to the H2 Aquatics website, products, and services provided.
"User" (referred to as "you")
Refers to any individual or entity that accesses or uses our service.
Use of Service
Permitted Use
You may use our service to:
- • Browse and purchase aquatic products
- • Access product information and resources
- • Contact our customer support team
- • Create an account to track orders and preferences
Prohibited Use
You may not use our service to:
- • Violate any applicable laws or regulations
- • Infringe on intellectual property rights
- • Transmit harmful or malicious code
- • Attempt to gain unauthorized access to our systems
- • Use automated systems to extract data without permission
- • Post false, misleading, or defamatory content
Account Registration
To access certain features of our service, you may be required to create an account. When creating an account, you agree to:
- • Provide accurate, current, and complete information
- • Maintain and promptly update your account information
- • Maintain the security of your account credentials
- • Accept responsibility for all activities under your account
- • Notify us immediately of any unauthorized use
Orders and Payments
Order Acceptance
All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing, or suspected fraudulent activity.
Pricing
All prices are listed in Vietnamese Dong (VND) and are subject to change without notice. We strive to ensure pricing accuracy but reserve the right to correct any pricing errors.
Payment Methods
We accept Cash on Delivery (COD) and Bank Transfer payments. Payment must be completed before order fulfillment for bank transfer orders.
Shipping and Delivery
Delivery Areas
We currently ship within Vietnam. International shipping may be available upon request.
Delivery Times
Delivery times are estimates and may vary due to factors beyond our control. We are not liable for delays caused by shipping carriers or unforeseen circumstances.
Risk of Loss
Risk of loss and title for items purchased pass to you upon delivery to the shipping address you provide.
Returns and Refunds
Our return and refund policy is detailed on our Returns page. By making a purchase, you agree to our return and refund terms, including time limits, condition requirements, and return procedures.
Please review our complete Returns Policy for detailed information about returns, exchanges, and refunds.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of H2 Aquatics or its licensors and is protected by Vietnamese and international copyright laws.
You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.
Product Information
We strive to provide accurate product descriptions, specifications, and images. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Colors of products may vary due to monitor settings and photographic lighting. If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund.
Limitation of Liability
To the maximum extent permitted by law, H2 Aquatics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or other intangible losses.
Our total liability to you for any damages arising from or related to these terms or your use of our service shall not exceed the amount you paid to us in the 12 months preceding the claim.
Indemnification
You agree to indemnify, defend, and hold harmless H2 Aquatics and its affiliates from and against any and all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of our service, violation of these terms, or infringement of any rights of another party.
Governing Law
These terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Ho Chi Minh City, Vietnam.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after changes are posted constitutes acceptance of the modified terms.
We encourage you to review these terms periodically to stay informed of any updates.
Severability
If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.
Contact Information
If you have any questions about these Terms of Service, please contact us:
legal@h2aquatics.com
Phone
+84 (28) 1234-5678
Address
Ho Chi Minh City, Vietnam
Business Hours
Monday-Friday, 9am-6pm